Return and Refund Policy of Dalmatian Joy

At Dalmatian Joy, we prioritize the health, well-being, and satisfaction of our customers and our puppies. Our return and refund policy is designed to ensure transparency, fairness, and the best possible outcomes for all parties involved. We understand that purchasing a puppy is a significant commitment and want to support you through this process.

Health Guarantee and Initial Examination

Each Dalmatian puppy from Dalmatian Joy comes with a comprehensive health guarantee. Before leaving our care, every puppy undergoes a thorough veterinary examination and receives all necessary vaccinations and deworming treatments. We provide a health certificate from a licensed veterinarian to confirm the puppy’s health status at the time of sale.

We strongly encourage new owners to have their puppy examined by a licensed veterinarian within 72 hours of taking possession. If the veterinarian identifies any health issues during this initial examination, the buyer must notify Dalmatian Joy immediately. Upon receiving a detailed report from the veterinarian, we will discuss the findings and determine the best course of action, which may include returning the puppy for a full refund or replacement.

Return Policy

If for any reason you are not satisfied with your Dalmatian puppy, you may return the puppy within 14 days of purchase. To be eligible for a return, the puppy must be in good health, free from any signs of abuse or neglect, and accompanied by all original documentation provided at the time of sale. The buyer is responsible for all transportation costs associated with returning the puppy.

Upon receipt of the returned puppy, Dalmatian Joy will conduct a health and well-being assessment. If the puppy is found to be in good health and meets all return criteria, a refund will be issued, excluding any non-refundable deposit paid at the time of reservation.

Long-term Health Guarantee

Dalmatian Joy offers a long-term health guarantee covering genetic and hereditary conditions. This guarantee is valid for up to one year from the date of purchase. If a licensed veterinarian diagnoses your puppy with a genetic or hereditary condition within this period, we require detailed documentation of the diagnosis. Based on the diagnosis, Dalmatian Joy will either provide a replacement puppy of equal value or offer a partial refund to cover veterinary expenses incurred for treating the condition.

Refund Process

Refunds are processed within 14 business days of the return or approval of the claim. Refunds will be issued through the same payment method used for the initial purchase unless otherwise agreed upon.

Final Note

Dalmatian Joy is committed to responsible breeding practices and ensuring that every puppy finds a loving and suitable home. Our return and refund policy reflects our dedication to the health and happiness of our puppies and the satisfaction of our customers. For any questions or concerns regarding our policy, please contact us directly.